Privacy policy

Data we collect

We only collect what you give us or what the website needs to work:

• Contact and technical-support form: name, email, mobile number, requested service and request details.
• The Oxira assistant chat: the messages you write, a random session ID kept in your browser for the visit only, and any details you choose to share to log a request, such as your name, mobile number and organisation.
• Limited technical data: the page you sent from and its language. If visitor analytics are enabled, aggregated usage data such as pages visited and device type.

Why we use it

• To answer your enquiry or request and prepare a quote or demo.
• To provide technical support for our products and services.
• To improve the website and our services based on aggregated usage data.

Legal basis

We process your data based on your consent when you send the form or start a chat, and to take steps you request before or during a contract. You can withdraw your consent at any time.

The AI assistant

The Oxira assistant is an AI agent that replies automatically and can make mistakes. Your messages are sent to an AI model provider to generate replies and are not used for any purpose other than serving you. Please do not share sensitive data such as health or financial information in the chat.

Who we share it with

We do not sell or rent your data. We share it only with service providers working on our behalf and only as needed: website hosting, the automation platform that receives and stores messages, our email provider, the AI model provider for the chat, and visitor analytics if enabled. Some of this data may be processed outside the Kingdom by providers bound by appropriate safeguards. We may also disclose data where required by law or a competent authority.

Retention

We keep messages and service requests for as long as needed to serve you and follow up on your request, then delete or anonymise them, unless the law requires longer. The chat session ID is removed from your browser when you close it.

Security

We use encrypted connections (HTTPS), limit access to data to team members who need it, and choose providers with recognised security standards.

Your rights

Under the law you have the right to:

• Be informed about how your data is collected and processed.
• Access your data and receive a copy of it.
• Ask us to correct, complete or update your data.
• Ask us to destroy your data once it is no longer needed.
• Withdraw your consent to processing at any time.

To exercise any of these rights, email info@oxira.sa and we will reply within the legal timeframe. You may also file a complaint with the Saudi Data & AI Authority (SDAIA).

Cookies

The website does not use advertising cookies. Visitor analytics, if enabled, may use cookies to measure usage in aggregate; you can block them in your browser settings.

Updates and contact

We may update this policy from time to time; the date of the latest update appears at the top. Questions: Oxira, 426 Al Sulaymaniyah, Al Urubah Rd., Riyadh, Saudi Arabia. Email: info@oxira.sa. Phone: +966 59 669 4021.